大学图书馆现代化指南针报告   总被引：1，自引：0，他引：1  

陈建龙  邵燕  张慧丽  张璐  李峰  王新才  党跃武  陈大庆  王波 《大学图书馆学报》2022,40(1):22-33

教育部高等学校图书情报工作指导委员会和北京大学图书馆合作研制《大学图书馆现代化指南针报告》,报告主要采用德尔菲法对34位图书馆学、情报学领域的专家和学者进行了三轮意见征询,集成专家智慧,总结出大学图书馆现代化在核心理念、主要目标、实际问题、理论问题、关键要素和生态关系等方面的发展趋势,为实现大学图书馆内涵式发展、整体发展、高质量发展、科学发展、可持续发展提供方向指引,成为新时代新征程上大学图书馆谋划新思路、推动新发展、构建新格局的“指南针”。  相似文献   

Financial Feeling: An Investigation of Emotion and Communication in the Workplace     

Katherine I. Miller - Katherine Miller is a Professor  Director of Graduate Studies in the 《Journal of Applied Communication Research》2008,36(1):8-32

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.  相似文献   

数据挖掘技术与客户关系管理的应用综述     

顾晓文 《人天科学研究》2010,(2):145-146

客户关系管理是一种管理理念,又是一种旨在改善企业与客户之间关系的新型管理机制。数据挖掘能够对将来的趋势和行为进行预测,很好地支持人们的决策。  相似文献   

A U.S.-Chinese Comparison of Affectionate Communication in Parent-Child Relationships     

Qin Zhang  Maggie Wills 《Communication Research Reports》2016,33(4):317-323

Affectionate communication is central to the maintenance of relational closeness, but it is also subject to relational, contextual, and cultural factors. This study was designed to examine the cultural effects on affectionate communication in parent-child relationships in the United States and China. Results indicated that Chinese fathers and mothers expressed less verbal, nonverbal, and supportive affection to their children than American parents. Both Chinese and American parents expressed affection to their children more through supportive behaviors than through verbal and nonverbal behaviors. In both cultures, mothers engaged in more verbal, nonverbal, and supportive affection with their children than fathers.  相似文献   

贝叶斯方法在电信CRM中的应用     

包萍 《宁夏师范学院学报》2007,28(6):96-98

本文考虑了根据样本数据建立贝叶斯信念网络构造算法在电信CRM中的应用,并对电信10000个样本进行了挖掘、分析、评估.  相似文献   

Regarding learning: Children’s drawings of learning in the classroom     

Caroline Lodge 《Learning Environments Research》2007,10(2):145-156

This article explores drawings of learning in the classroom made by a class of 6 to 7-year-olds in a UK primary school. The drawings were analysed by considering the choices that children made in their drawings in terms of four themes: self and social relations in learning, the physical environment, learning activities, and learning and behaviour. These are discussed using five drawings as examples. A wide range of images was used by the children, although some drew common views of learning. The article warns against assuming that we know how a young person views their learning, or that a class of children share a common view of it. It is also suggested that talk about such drawings can make a contribution to a joint exploration of understandings of learning by teachers and children.  相似文献   

试论CRM的实施与评价     

刘承水 《北京城市学院学报》2006,(4):57-60

面对CRM的巨大产业,企业决策者们心之向往。针对实施CRM的风险及失误,本文提出了实施CRM的原则、策略、步骤及评价,以辅助企业顺利实施CRM,以达到成功实施CRM的目标。  相似文献   

顾客关系动态管理模型研究     

李炜 《湖北广播电视大学学报》2005,22(4):100-101

本文研究和建立了顾客关系动态管理模型——用于预测顾客与公司的未来关系。该模型引入了除顾客总体满意度之外的顾客未来想法变量。理解和管理顾客未来想法对于成功管理顾客动态关系是至关重要的。  相似文献   

快速聚类分析算法在CRM中客户定位的应用   总被引：1，自引：0，他引：1  

范潇允 《温州职业技术学院学报》2006,6(3):30-32

客户关系管理是一个以客户为中心保持企业与客户互动的过程。把聚类分析用于客户关系管理,可以使得本企业更有针对性地与客户保持良好的关系。聚类分析算法可以用于客户关系管理的决策支持系统中。  相似文献   

基于数据仓库的CRM应用研究   总被引：1，自引：0，他引：1  

吴华 《中国科技信息》2007,(16):103-105

客户关系管理（CRM）逐渐成为企业的焦点，也是数据仓库技术的重要应用领域，本文介绍了客户信息管理以及数据仓库技术，分析了数据仓库技术在CRM中的应用；阐述了目前数据仓库应用面临的困境；并从应用及技术的层面，分析了成功实现基于数据仓库的CRM的关键点．  相似文献